How to Order

How to Order

If you have seen something you are interested in on our Shop page, please complete the enquiry form Galley mainon the Contact page or email us at info@jacquescabin.co.uk, including your phone number. We will then reply as soon as we can and answer any questions you may have about the item. If you would like more photos, we can send you these too.

All our products are one-off, handmade pieces and so we prefer to speak directly with you to ensure you are happy with what you are buying, before you place an order.

Once you are ready to place an order, we will send a confirmation of your order by email or by post if you prefer. Let us know how you would like to pay and we will give you all the details you need to complete the order.

When we have received your payment, items in stock can normally be dispatched within 2-3 working days, depending on which carrier firm is delivering your order. Products that are being made to order will obviously take longer and we will let you know the current lead times before you order.

Please read our Terms and Conditions for more information about buying our products.

 

 

Delivery

Unless you prefer to arrange your own courier or collect an item yourself, we will arrange delivery of your item.

We can use Royal Mail if it is small enough to post, but generally will use a courier as most items are bulky and heavy.

When we receive your enquiry, we will take your address details and get a quote for delivery to your chosen address. The cost will depend on how far away this is from our workshop and whether it requires one or two people to deliver. If you are ordering a larger item but are able to help to carry it into your property, then this will reduce the delivery cost. If you live near to our workshop, we can also discuss delivering the item ourselves.

Once we have obtained a quote for delivery, we will let you know the cost as quickly as possible and liaise with you to arrange delivery for a day and time that suits you.

 

 

Terms and Conditions – (The important but rather boring bits)

Pricing and Payment

All prices shown in our Shop are in pounds sterling (£) and exclude delivery cost. There is no V.A.T. to add.

If you want us to make you a piece of furniture to order, we will give you a price after discussing your requirements.

We can take payment by bank transfer, cheque or Paypal (we send you an email invoice containing a link to Paypal and you do not need a Paypal account to do this) and will ship your order after your payment has cleared.

Delivery 

All items will be checked before they leave our workshop so we are sure they are leaving us in the best condition. They are then carefully wrapped to avoid damage in transit. Please inspect the product when it arrives, make sure it has not been damaged and if it has let us know as soon as possible. If you sign for an item without checking it first and you then discover it has been damaged, the carrier firm will not accept liability.

Measurements 

Please make note of the dimensions of the item you are buying, as stated in the product details on the Shop page. Before ordering, please measure carefully the place where your furniture is going to go, along with any gateways, doorways, hallways, passages, tight corners or staircases that will have to be negotiated during the delivery of your furniture.

We’re sorry, but we cannot give a refund if we deliver an item but can’t physically get it into the property / room. Additionally, if you could let us know if there are any issues with parking at / access to your property, this will assist with a trouble-free delivery. It is also advisable to cover any carpets and furniture and remove any valuable or breakable items in all areas the delivery will be transported through.

Returns / Cancellations

In order that you are completely satisfied with your purchase, we always provide as much information as we can for each of our products and extra photos if requested before you place an order. We can also arrange for you to visit us to see the item ‘in the flesh’ if you’d like to.

Therefore, we can only accept a return in the very unlikely event that the product is faulty and we ask that you report that to us within 48 hours of delivery. If the item is damaged during carriage, then we advise you not to ‘sign for’ it and to please let us know straight away.

 

Wood / Materials

Our furniture is made using solid timber, normally entirely reclaimed / scrap wood. Occasionally we use responsibly sourced (FSC) redwood pine for furniture frames when we don’t have the correct size of reclaimed timbers.

At Jacques Cabin we actively aim to highlight the unique characteristics of the old timbers IMG_0334selected to make the furniture, including variation in colour and grain, cracks, knots, holes and other markings or evidence of the timbers’ previous use. We try to show as much of these details as we can in our photos but please ask for more information if you would like further details. These individual features are not a ‘fault’ in the timber (quite the opposite!) nor our workmanship.

Reclaimed wood has normally had plenty of time to do any moving it is likely to do. However, wood is a natural, active material which is prone to movement, especially if placed in a position where there is an extreme of temperature(s) or a high level of moisture or damp. We therefore recommend that you place furniture away from radiators and direct sunlight and avoid damp environments.

We find that old, recycled hardware such as handles, hooks, hinges and knobs work best with our furniture due to their quality and intrinsic character. Please expect the salvaged hardware and metal frames we use to be a bit bashed and pitted, sometimes with chipped paint and rust patches and other marks consistent with their previous use(s).

Unless stated otherwise, we give our furniture a wax finish.

 

 

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